This policy describes the rules that apply to cancellations/transfers of subscriptions, cancellations of orders, and related matters
CivilDrive is a freemium, no-contract, monthly subscription service. That means you can sign up & use an awesome core version of CivilDrive free of charge! We also offer free trials of the ‘Individual’ and ‘Company’ subscriptions, which is a great way to demo our paid plans.
Our refund policy is simple: if you’re ever unhappy with CivilDrive for one reason or another, drop us a line at firstname.lastname@example.org.
Examples of full refunds we’d grant:
If you were just charged for your next month of CivilDrive, but you meant to cancel, we’re happy to refund that extra cost.
If you intended to cancel your CivilDrive subscription but forgot, and you haven’t used CivilDrive since then, we’ll give you a full refund for up to three months.
If you signed up for a CivilDrive premium subscription and it wasn’t what you had in mind & haven’t started your giveaway yet, get in touch with us!
Examples of partial refunds or credits we’d grant:
If you’ve been a subscriber to CivilDrive for an extended period of time and are looking to have that entire extended period of time refunded, we’ll ask to work out a deal where we’d give you a subscription to our services for a particular length free of charge.
If CivilDrive experienced a major outage that had a significant effect on your work, we'd issue a partial refund or credit.
If you weren’t happy with the support you received or if the support you received wasn’t promptly, we would issue a partial refund or credit.